Privacy Policy

St John of Jerusalem Eye Hospital Group only require you to provide personal information necessary for us to complete a specific task, for example, when you make a donation we require you to provide us with sufficient personal information so that we may process your donation and also so that we may contact you in the event of a problem.

We will only email you on average once a month with updates on our news and events. You can stop this service at any time by following the ‘unsubscribe’ link in every email.

St John of Jerusalem Eye Hospital Group will not share your personal information to any third party.

Our website may contain links to other websites which are outside our control and are not covered by this privacy policy.

If you no longer wish to receive communications from St John of Jerusalem Eye Hospital Group please contact guild@stjohneyehospital.org, you are free to unsubscribe from all communications at any time.

Cookies are small text files on your device. They are made by your web-browser when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.com.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

They can also help to ensure that adverts you see online are more relevant to you and your interests.

Like many websites, St John Eye Hospital uses cookies in order to provide you with a more personalised web service.

Cookies help us identify which bits of our website people are using and help us do work on those sections of the website to improve the user experience. We also use cookies to help show content on our site which is relevant to you and your interests, for example if on a previous visit you went to our pages about emergencies, festivals or events, we might find this out from your cookie and show you other information on our website related to emergencies, festivals or events on subsequent visits.

Information supplied in cookies also allows us to measure the effectiveness of online marketing campaigns for St John Eye Hospital. This enables us to ensure any money we spend on digital marketing gives us a good return on investment. How to control your cookie preferences

Cookies are used to enable us to improve services for you through, for example:

• remembering if you are logged in so you can move around the website without having to log in again on each page
• measuring how many people are using each page of the website and for how long so that we can try to improve the quality of our website
• enabling you to view content shared on other sites e.g. YouTube or Twitter
• However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of our website.

St John of Jerusalem Eye Hospital Group (SJEHG) is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection the Data Controller is SJEHG.

This Policy sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.

This Policy covers SJEHG in relation to the collection and use of the information you give us. We may change this Policy from time to time. If we make any significant changes we will advertise this on the website or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.

If you have any questions about this Policy or concerning your personal information please contact the Director of Fundraising at guild@stjohneyehospital.org or by post to St John of Jerusalem Eye Hospital Group, 4 Charterhouse Mews, London EC1M 6BB.

The type and amount of information we collect depends on why you are providing it.

The information we collect when you make an enquiry includes your name, date of birth, email address, postal address, phone number and preferred themes and methods of communication.

If you are a supporter, for example making a donation, volunteering, registering to fundraise, signing up for an event in addition to asking for your name and contact details (your full address, email address and your phone number) we may also ask you for your preferred themes and methods of communication and reasons for supporting our work if you are willing to provide this information.

The information we collect when you make a donation or payment can include your name, email address, postal address, phone number and preferred themes and methods of communication. For credit and debit card transactions, we destroy the long card number and security code upon processing, in line with Payment Card Industry Data Security Standard (PCI DSS) compliance requirements. For auditing purposes, for cheque transactions we take a photocopy of the cheque. For direct debit transactions we keep a copy of the authorisation that includes bank account details.

If you are a job applicant the information you are asked to provide is as set out in the application and necessary for the purposes of our considering the application.

We may collect information from you whenever you contact us or have any involvement with us for example when you:

• visit our website (see our Cookies Policy)
• donate to us or fundraise for us
• enquire about our activities or services
• sign up to receive news about our activities 2
• post content onto our website/social media sites
• volunteer for us
• attend a meeting with us and provide us with information
• take part in our events
• contact us in any way including online, email, phone, SMS, social media or post.
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We collect information:

1. From you when you give it to us directly: You may provide your details when you ask us for information or make a donation, volunteer, attend our events contact us for any other reason.
2. When you give it to us indirectly: Your information may be shared with us by other organisations such as fundraising sites like Just Giving or Virgin Money if you are fundraising for us. They should only do so in the way they have set out in their own Privacy Policy which you should check when you give your details.
3. When you have given other organisations permission to share it: Your information may be provided to us by other organisations if you have given them your permission. This might for example be a charity working with us or might be when you buy a product or service from a third party organisation. The information we receive from other organisations depends on your settings or the option responses you have given them.
4. When you use our website: When you use our website information about you is recorded and stored. See the information about the use of cookies under that heading below.
5. When it is in available on social media: Depending on your settings or the privacy policies applying for social media and messaging services you use, like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.

We will use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:

• providing you with the information or services you have asked for
• processing donations you make, including processing for Gift Aid purposes
• organising volunteering activity you have told us you want to be involved in and in relation to the fundraising for us you are involved in
• sending you communications with your consent that may be of interest including marketing information about our services and activities, events, campaigns and appeals asking for donations and other fundraising activities and promotions for which we seek support
• when necessary for carrying out your obligations under any contract between us
• seeking your views on the services or activities we carry on so that we can make improvements
• maintaining our organisational records and ensuring we know how you prefer to be contacted
• analysing the operation of our website and analysing your website behaviour to improve the website and its usefulness
• processing job applications

The use of your information for the purposes set out above is lawful because one or more of the following applies:

• Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at guild@stjohneyehospital.org. This will not affect 3 the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned.
• It is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take steps you ask us to prior to entering into a contract.
• It is necessary to comply with our legal obligations.
• Where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for your legitimate interests that we provide the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request.

If you want to contact us about your marketing preferences please contact guild@stjohneyehospital.org or call on 020 7253 2582

We use some profiling and screening techniques, performed by our own staff, to ensure communications are relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to target our resources effectively, which donors consistently tell us is a key priority for them.

We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.

When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. In doing this, we may use additional information from third party sources when it is available. Such information is compiled using publicly available data about you, for example addresses, listed Directorships or typical earnings in a given area.

If you have any questions or concerns about this, please contact us at guild@stjohneyehospital.org or on 020 7253 2582 or at 4 Charterhouse Mews, London EC1M 6BB.